Customer Services

Customer Service

The Staff of the Hotel enjoy their work, they closely relate to customer needs and requirements, and celebrate customer satisfaction. They are an integral part of the Hotel Family, and they very quickly and discretely make guests also feel part of that family.

The tastefully furnished and equipped Bar, the Dining Area, open- plan but with cosy alcoves full of pictures and Mining memorabilia, and the welcoming natural décor of the bedrooms literally give customer’s that re-assuring ‘home-from-home’ feeling.

Stuffiness, impersonality and lack of atmosphere are not on the Hotel’s agenda. Guests immediately feel welcome and comfortable on walking through the door.


The Hotel's most effective marketing tools are its own staff and facilities, and the growing numbers of repeat guests. A recent comment from one guest is fortunately typical of many, "One minute I was a stranger in a wind-swept car park with rain beating down on me, and the next minute, on entering the Hotel, I was immediately transformed into to a cosseted guest in the home of a friend. I’ll be back soon !"

The Hotel is obviously proud of its 4 Star AA Rating, but it is equally proud of its growing repeat customer record, now consisting of guests and visitors from the whole of the UK and beyond.

Why not treat yourself this year. We’ll certainly welcome you and look after you whether you merely call in for a coffee or a drink or book in as a resident guest .

Hotel facilities

Tucked just off the A1 our hotel is ideal for both business and pleasure. With 18 beautifully refurbished 18 rooms and its own bar/restaurant with an impressive a-la-carte menu it really is a great place to stay.
We have our own on-site parking with plenty of spaces to accommodate our visitors.
If you require wireless internet access either during your stay or whilst visiting the bar/restaurant please contact a member of staff.


We have a mixture of Single, Twin, Double and Family Rooms, and, of course a suitably and sensitively equipped Room for those with a disabilities.
You can check availablity either online or by calling us directly.
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