Customer Service

The Staff of the Hotel enjoy their work, they closely relate to customer needs and requirements, and celebrate customer satisfaction. They are an integral part of the Hotel Family, and they very quickly and discretely make guests also feel part of that family.

The tastefully furnished and equipped Bar with its open Log Fire, the Dining Area, open- plan but with cosy alcoves full of pictures and Mining memorabilia, and the welcoming natural décor of the bedrooms literally give customer’s that re-assuring ‘home-from-home’ feeling.

Stuffiness, impersonality and lack of atmosphere are not on the Hotel’s agenda. Guests immediately feel welcome and comfortable on walking through the door.

Endorsements

The Hotel’s most effective marketing tools are its own staff and facilities, and the growing numbers of repeat guests. A recent comment from one guest is fortunately typical of many, “ One minute I was a stranger in a wind-swept car park with rain beating down on me, and the next minute, on entering the Hotel, I was immediately transformed into to a cosseted guest in the home of a friend. I’ll be back soon !”

The Hotel is obviously proud of its 4 Star Rating by the English Tourist Board, but it is equally proud of its growing repeat customer record, now consisting of guests and visitors from the whole of the UK and beyond.

Why not treat yourself this year. We’ll certainly welcome you and look after you whether you merely call in for a coffee or a drink or book in as a resident guest .